Terms & Conditions

By enlisting my services, you agree to the following terms and conditions.
1. Confidentiality & Privacy

I operate a professional and confidential service, and will never divulge any client information – personal or professional – to third parties.

You agree that I may refer to our sessions with no identifiable information when discussing my services with a third party (e.g. “a client in London that needed help with a cluttered kitchen”).

I may request to take before and after photos of your home or office, or request a client testimonial but these will only be published on my website and social media accounts with your explicit consent.

2. Handling Goods

I will treat your home, office and belongings with the greatest care and respect.

2.1 Insurance

Accidents can happen and I will not be liable for losses or damages of any kind during or related to our session. I expect all clients to carry insurance to adequately compensate any losses or damages caused by me.

I hold public liability and professional indemnity insurance.

2.2 Ownership & Consent

You agree that any belongings we go through are yours or belong to an adult or child that you are responsible for. If they belong to another adult who you are not responsible for or a child over the age thirteen, I will need their explicit consent before handling their belongings.

2.3 Disposal

I will not dispose of any of your belongings without your explicit consent. If you agree to dispose of items, you take full responsibility for this decision and I am in no way liable for any disposed of items.

3. Limits of Work

I will do as much as I can to help you achieve your goals, including light cleaning (e.g. hoovering, dusting) and moving furniture around. However if larger items need to be moved (e.g. wardrobe, large sofa) please ensure there is someone on the premises to help.

I insist that we take short breaks during our sessions. Decluttering can be physically and emotionally demanding and it is important to pause our session to ensure it doesn’t become overwhelming.

4. Advice

All my advice is given in good faith and with the intention to help you achieve your goals. It is your choice to accept my advice or not, and as such I am not liable for your subsequent decisions or any consequences of your decisions.

I will endeavour to identify items with significant value, however you acknowledge that I am not a valuer and I have no professional expertise in this field.

5. Ecologically & Socially Sustainable

I am committed to building an eco-friendly and socially sustainable business. I will travel to you by public transport or electric car. You agree that where possible items will be reused, recycled or donated to charity to reduce landfill and help the local community.

5.1 Disposing of Refuse & Recycling

You agree to dispose of refuse and recycling at your discretion. I do not have a licence to dispose of refuse and recycling, and cannot remove this from your premises.

5.2 Donating to Charity

I will take up to one car load of donations to a local charity shop on the day of our session. This service is included in the session fee.

5.3 Selling

I can advise you on the best channels for sale of an item and I can direct you towards relevant contacts. I will not sell your belongings on your behalf.

6. Location & Access

I will travel to locations within the M25 free of charge. If you are based outside the M25, I will charge an additional fee based on mileage and time of travel. This fee will be confirmed prior to booking.

If I encounter access issues that were not made clear prior to arrival, I reserve the right to charge for my lost time.

7. Payment

I charge for my services by the hour and you will only be charged for hours worked.

I will estimate the number of hours for each session at the point of booking but you agree that this may vary either way. If it looks like we might run over the estimated time, we will discuss whether to extend the session or book an additional session for another time.

All sessions, including the initial consultation, must be paid for in full at the end of each session. Payment can be made by credit card, cash, cheque or bank transfer. For credit card payments, a receipt will be emailed to you at the point of payment. For cash, cheque or bank transfer payments, a receipt will be emailed to you within 48 hours of payment.

8. Cancellations

If you need to cancel or reschedule a consultation or session, please give me at least 24 hours notice. I will endeavour to give clients 24 hours notice if I need to reschedule the session too.


Last updated: November 2017

If you have any questions about my Terms & Conditions, please don’t hesitate to get in touch.