Terms & Conditions

By enlisting my services, you agree to the following terms and conditions.

1. Confidentiality & Privacy

I operate a professional and confidential service, and will never divulge any client information - personal or professional - to third parties.

For my personal safety and security, my partner has access to my calendar with details of session date and time, as well as the relevant client's full name and address. This information will only be accessed by my partner in an emergency.

You agree that I may refer to our sessions with no identifiable information when discussing my services with a third party (e.g. "a client in London that needed help with a cluttered kitchen").

I may request to take before and after photos of your home or office, or request a client testimonial from you. If you accept for me take photos, these will only be published on my website, social media accounts and other marketing platforms with your explicit consent. In sending me a testimonial, you agree to your testimonial, first name and location (borough or county) being published on my website, social media accounts and other marketing platforms.

By agreeing to these Terms & Conditions, you also agree to the Declutter with Chloë Privacy Policy.

2. Handling Goods

I will treat your home, office and belongings with the greatest care and respect.

2.1 Insurance

Accidents can happen and I will not be liable for losses or damages of any kind during or related to our session. I expect all clients to carry insurance to adequately compensate any losses or damages caused by me.

I hold public liability and professional indemnity insurance.

2.2 Ownership & Consent

You agree that any belongings we go through are yours or belong to an adult or child that you are responsible for. If they belong to another adult who you are not responsible for or a child over the age thirteen, I will need their explicit consent before handling their belongings.

2.3 Disposal

I will not dispose of any of your belongings without your explicit consent. If you agree to dispose of items, you take full responsibility for this decision and I am in no way liable for any disposed of items.

3. Limits of Work

I will do as much as I can to help you achieve your goals, including light cleaning (e.g. hoovering, dusting) and moving small pieces of furniture around. However if larger items need to be moved (e.g. wardrobe, sofa) please ensure there is someone on the premises to help.

I insist that we take short breaks during our sessions. Decluttering can be physically and emotionally demanding and it is important to pause our session to ensure it doesn't become overwhelming.

4. Advice

All my advice is given in good faith and with the intention to help you achieve your goals. It is your choice to accept my advice or not, and as such I am not liable for your subsequent decisions or any consequences of your decisions.

5. Ecologically & Socially Sustainable

I am committed to building an eco-friendly and socially sustainable business. I will travel to you by public transport or electric car. You agree that where possible items will be reused, recycled or donated to charity to reduce landfill and help the local community.

5.1 Disposing of Refuse & Recycling

You agree to dispose of refuse and recycling at your discretion. I do not have a licence to dispose of refuse and recycling, and cannot remove this from your premises.

5.2 Donating to Charity

I will advise you on the best channels to donate your unwanted belongings to, encouraging you to donate to local causes where possible.

If I am travelling by car, I can take up to one car load of donations to a local charity shop on the day of our session for an additional fee. The fee will be agreed prior to our session, and this service is offered at my discretion.

5.3 Selling

I can advise you on the best channels for the sale of items and I can direct you towards relevant contacts. I will not sell your belongings on your behalf.

I will endeavour to identify items with significant value, however you acknowledge that I am not a valuer and I have no professional expertise in this field.

6. Location & Access

I will travel to locations within the M25 free of charge. If you are based outside the M25, I will charge an additional fee based on mileage and time of travel. This fee will be confirmed prior to booking.

If I encounter access issues that were not made clear prior to arrival, I reserve the right to charge for my lost time.

7. Session length

I will estimate the number of hours and/or sessions needed to complete your project at the point of booking but you agree that this is an estimate and may vary (whether more or less time).

If it looks like we might run over the estimated time of a session, we will discuss whether to extend the session or book an additional session for another time.

8. Payment & Rates

Each session, including the initial consultation, must be paid for in full at the end of the session.

Payment can be made by credit card or bank transfer. For credit card payments, a receipt will be emailed to you at the point of payment. For bank transfer payments, a receipt will be emailed to you within 48 hours of payment.

I reserve the right to increase my rates at any time. Existing customers will be given at least 31 days' notice of any rate changes and any sessions booked prior to a rate increase will be unaffected by the rate increase.

9. Cancellations & Delays

If you need to cancel or reschedule a consultation or session, please give me at least 24 hours notice. I will endeavour to give clients 24 hours notice if I need to reschedule the session too.

If you notify me of a delay of 30 minutes or more to the start of our session within two hours of our scheduled start time, I reserve the right to charge for my lost time.

10. Communication & Reviews

I want to ensure you receive a five star service and request you tell me if at any point you feel there is room for improvement during our sessions. Please share this feedback privately.

You also agree to be open to feedback and create the time to fully participate in our sessions.

Once we have completed your project, I would greatly appreciate it if you left me a review on Google, Facebook and/or Houzz.

  Last updated: January 2020

If you have any questions about these Terms & Conditions, please don't hesitate to get in touch.